Terms of Service

1. Acceptance of Terms

By accessing or using Helpi (helpi.me) and the Helpi Chrome browser extension ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Service Description

Helpi is an AI-powered text processing service delivered through a Chrome browser extension with a companion web dashboard. Users select text on any webpage, press a keyboard shortcut, and receive an AI-processed result instantly copied to their clipboard. Available actions include grammar correction, answering questions, translation, and summarization.

3. Account Registration

To use Helpi, you must:

• Provide a valid email address
• Keep your login credentials secure and confidential
• Maintain only one account per person
• Be at least 16 years old (EU) or 13 years old (US) to create an account

You are responsible for all activity that occurs under your account.

4. Service Tiers & Limitations

Free Tier: 30 actions per day, 3,000 characters per action, 2 custom actions, powered by Groq (LLaMA 3.3 70B).

Pro Tier ($9/month or $72/year): 1,000 actions per day, 10,000 characters per action, up to 9 custom actions, powered by xAI (Grok 4.1), 7-day action history, priority processing.

We reserve the right to modify service tier limits, features, AI models, and pricing at any time for any reason, including changes in operational costs, AI provider pricing, or business requirements.

Free Tier changes: We will provide at least 14 days' advance notice via email or in-app notification before reducing the advertised limits of the Free Tier. We may introduce, remove, or restrict Free Tier features at any time with reasonable notice.

Pro Tier changes: We will provide at least 30 days' advance notice via email before reducing the advertised usage limits of the Pro Tier. Any such reductions will take effect at the start of your next billing period, not mid-cycle. If you do not accept the new limits, you may cancel your subscription before the change takes effect and receive a prorated refund for the unused portion of your current billing period.

AI models: We may substitute or upgrade the AI models powering any tier at any time without prior notice, provided the replacement model offers reasonably comparable capability for the advertised use cases. A model change alone does not constitute a material reduction in service.

Fair use & abuse prevention: Regardless of your tier's stated limits, we reserve the right to apply temporary rate limiting, throttling, or immediate suspension without notice to protect service stability, prevent abuse, or comply with our AI providers' usage policies. Automated use, scripting, or any attempt to circumvent rate limits may result in immediate account suspension without refund.

5. Payment Terms

Pro subscriptions are billed via Stripe. Subscriptions auto-renew at the end of each billing period. You may cancel at any time via your account settings or Stripe customer portal. Cancellation takes effect at the end of the current billing period.

No refunds are provided for partial billing periods except as described in Section 4 (Pro Tier limit reductions) or where required by applicable law. Prices may change with 30 days advance notice via email. If a price increase applies to your active subscription, you may cancel before the new price takes effect without penalty.

6. Acceptable Use Policy

You agree not to:

• Process illegal, harmful, or abusive content
• Use automated scripts or bots to make bulk requests
• Reverse engineer, decompile, or extract the source code of the Service
• Circumvent rate limits or security measures
• Resell or redistribute the Service
• Use the Service to generate spam, malware, or deceptive content

Violation of this policy may result in immediate suspension or termination of your account.

7. AI-Generated Content Disclaimer

• Results are generated by third-party AI models (Groq, xAI)
• Results may contain errors, inaccuracies, or biases
• Helpi does not guarantee the accuracy, completeness, or fitness for any particular purpose of AI-generated results
• You are solely responsible for reviewing and using AI-generated results
• Do not rely on results for medical, legal, financial, or safety-critical decisions without independent professional verification

8. Intellectual Property

Your content: You retain full ownership of the text you input into Helpi. You also own the AI-generated output, subject to the terms of the underlying AI provider.

Our service: Helpi owns the service, software, website, branding, and all related intellectual property.

License grant: By using Helpi, you grant us a limited license to process your text solely for the purpose of providing the service. We store up to 2,000 characters of your input text and AI output per action only when you have enabled Save History (opt-in, off by default). We do not use your text for training AI models.

9. Privacy

Your use of Helpi is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data.

10. Service Availability

Helpi is provided on an "as is" and "as available" basis. We do not guarantee any specific uptime or service level agreement (SLA). We may perform maintenance, updates, or modifications to the service at any time. We may suspend or discontinue the service with reasonable notice.

Third-party dependencies: The Service depends on third-party infrastructure and AI providers including Groq, xAI, Railway, and Stripe. We are not liable for service interruptions, degraded performance, or data loss caused by failures, outages, or policy changes of these providers. Disruptions attributable to third-party providers do not entitle users to refunds or service credits.

Force majeure: We are not liable for any failure or delay in performing our obligations where such failure results from causes beyond our reasonable control, including but not limited to acts of God, internet infrastructure failures, cyberattacks, government actions, or third-party AI provider outages or policy changes.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Helpi shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Service.

Our total aggregate liability is limited to the amount you have paid us in the 12 months preceding the claim.

Some jurisdictions, including Germany for cases of intentional misconduct, do not allow the exclusion or limitation of certain damages. In such cases, these limitations apply to the fullest extent permitted by law.

12. Indemnification

You agree to indemnify and hold harmless Helpi and its operators from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service or violation of these Terms.

13. Termination

You may delete your account at any time via your account settings. We may suspend or terminate your account immediately and without prior notice for material violations of these Terms, including but not limited to automated usage, scripting, circumvention of rate limits, abuse of the Service, or fraudulent activity. Accounts terminated for violations of these Terms forfeit any remaining prepaid subscription fees with no right to a refund.

Upon voluntary account deletion or termination, your personal data will be deleted in accordance with the retention schedule described in our Privacy Policy.

Inactive accounts: Free Tier accounts that have had no activity (no logins and no API usage) for 12 consecutive months may be deleted after 30 days' prior notice sent to the registered email address. This does not apply to Pro subscribers with an active paid subscription.

14. Governing Law & Disputes

These Terms are governed by the laws of Germany.

For EU consumers: the mandatory consumer protection laws of your country of residence apply in addition to the governing law specified above.

EU Online Dispute Resolution: https://ec.europa.eu/consumers/odr/

We encourage you to attempt a good-faith resolution of any disputes before pursuing legal action.

15. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated at least 30 days in advance via email. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Helpi regarding your use of the Service.

18. Contact

For questions about these Terms of Service, please contact us at: [email protected]