Privacy Policy

  This Privacy Policy explains how Helpi ("we", "us", "our") collects, uses, and protects your personal data when you use our website (helpi.me) and Chrome browser

  extension.

  1. Identity of the Data Controller

  Name: Ansorjon Juraev

  Address: Eschersheimer Landstraße 42, 60322 Frankfurt am Main, Germany

  Email: contact@helpi.me

  2. What Data We Collect

  Account Data: Email address, hashed password (or Google OAuth profile information) used for authentication and account management.

  Usage Metadata & Action Logs: Action counts per day, action types used, timestamps, and input/output character lengths are always stored. Input text and AI output (up

  to 2,000 characters per action) are stored only when Save History is enabled — this feature is off by default and requires explicit opt-in in Settings.

  Authentication Tokens: Extension authentication tokens, hashed with SHA-256, with 30-day expiry.

  Payment Data (via Stripe): Stripe customer ID, subscription status, plan type, and last payment date. We never store credit card numbers.

  Analytics Events: Events such as extension_installed, first_action, upgrade_clicked. These help us understand product adoption.

  Contact Form Data: Name, email, subject, and message content submitted through our contact form.

  Application Logs: Error-level logs with anonymized data, used for debugging.

  3. What Data We Do NOT Collect

  - Browsing history or page content

  - Personal context (stored locally on your device only, never on our servers)

  - Action text content when Save History is off (default)

  4. Legal Bases for Processing (GDPR Art. 6)

  - Account data: Contract performance (Art. 6(1)(b))

  - Usage metadata: Legitimate interest (Art. 6(1)(f))

  - Action text content with Save History on: Consent (Art. 6(1)(a))

  - Payment data: Contract performance (Art. 6(1)(b))

  - Analytics: Consent (Art. 6(1)(a))

  5. Third-Party Processors

  - Groq — AI processing (free tier), receives user-selected text. Privacy: groq.com/privacy-policy

  - xAI — AI processing (Pro tier), receives user-selected text. Privacy: x.ai/legal/privacy-policy

  - Stripe — Payment processing. Privacy: stripe.com/privacy

  - SendGrid — Transactional emails. Privacy: sendgrid.com/policies/privacy

  - Google — OAuth authentication. Privacy: policies.google.com/privacy

  6. International Data Transfers

  Our servers are located in the United States. Transfers from the EU/EEA are conducted under Standard Contractual Clauses (SCCs) approved by the European Commission.

  7. Data Retention

  - Action logs: Retained for account lifetime, deleted on account deletion

  - Extension tokens: 30-day expiry, automatically purged

  - Account data: Retained until deletion request

  - Contact form messages: Deleted within 90 days of resolution

  8. Your Rights (GDPR)

  Right of access, rectification, erasure, restriction, data portability, to object, to withdraw consent, and to lodge a complaint with your local data protection

  authority.

  9. Cookies

  We use a session cookie for authentication (always active). Google Analytics cookies are only activated with your explicit consent via our cookie banner.

  10. Children's Privacy

  Helpi is not directed at children under 16 (GDPR) or 13 (COPPA). We do not knowingly collect data from children.

  11. Changes to This Policy

  We will notify users of material changes via email. Continued use after changes constitutes acceptance.

  12. Contact

  contact@helpi.me

  13. German-Specific Addendum

  This policy complies with the DSGVO (German GDPR implementation). Available in German upon request at contact@helpi.me.